Last updated: November 7, 2025
Effective date: November 7, 2025
This policy applies to purchases of our food premix products (chakali, anarase, puran poli, dry coconut, idli, dosa, uttappa, karanji, thalipith) ordered via our website or official channels.
Due to the nature of our food products, we do not offer refunds or accept returns once an order has been dispatched.
The only exception is for damaged, defective, contaminated, or incorrectly supplied items reported within the timeline below. In such cases, we offer a replacement for the affected item(s). Refunds are not issued.
You may cancel your order at no charge before dispatch. To cancel, contact our support team (details below).
After dispatch, cancellation is not possible.
Notify us within 48 hours of delivery if you receive damaged, defective, contaminated, or wrong items. Email privacy@vyankateshfoods.com or call +91 98926 84368 / +91 97309 80867 with your order number, delivery details, and clear photos of the product and packaging.
Once verified, we will arrange a replacement for the affected item(s). Refunds are not provided.
We may request that you retain packaging and product for inspection, or provide additional information to complete our verification.
For hygiene and safety reasons, opened, used, or unsealed items cannot be returned. Promotional, discounted, custom, bulk, or catered orders may carry specific terms notified at purchase.
For approved replacement cases (Section 4), we cover the re-shipment for the replacement item(s). Shipping fees from the original order are not refundable.
If you cancel before dispatch, no shipping will be charged (or it will be reversed if already charged).
Special, bulk, or customized orders may have different terms shared during ordering. Those terms will apply to such orders.
Email: privacy@vyankateshfoods.com
Phone: +91 98926 84368 / +91 97309 80867
Include: Order number, name, contact number, delivery address, and photos/description of the issue. Please contact us within 48 hours of delivery.
If you are not satisfied with our resolution, you may write again to our team. Nothing in this policy limits your rights under applicable consumer protection laws.
We may update this policy periodically. We will post updates on this page and adjust the “Last updated” date. Material changes may be highlighted separately where appropriate.